Refund Policy

Our Refund Policy depends on the nature of the services we provide. Our company always values the satisfaction of our esteemed customers. We do not have any hidden Terms & conditions pertaining to payments and refunds thus you can bet on us for a reliable business transaction with us.
The refund policy would differ from one service to the other after thorough assessment of the efforts done.
  • Taxes and many other applicable fees paid on the service levied by the regulatory bodies will not be refunded at any cost.
  • In case cancellation is initiated by the customer as a biased attempt which might violate the terms stated in the work agreement(s), no refund would be entertained.
  • Refund will not be applicable for short-term projects of 12-24 hours delivery time-frame.
  • In case a delay occurs or service disruption happens due to unspecified reasons from the customer, Covenant IT will not entertain cancellation or refund.
  • Internet Marketing Services

    Refund Policy will not be applicable in case of monthly payments.
    If payments are made upfront for 2 or more months, and you are approaching us for a refund
  • within 24 hours, a full refund will be processed.
  • after 24 hours but within one week, charges for 30 days will be deducted and the remaining amount will be refunded.
  • after one week but within 30 days, charges for 60 days will be deducted and the remaining will be refunded on a prorata basis
  • after a month, charges for previous months and the current 30 day period will be deducted and the amount for unused months will be refunded on a prorata basis.
  • Content writing services

    Upon receipt of an upfront payment, it is understood by us that the customer agrees that our content style & pattern cater to their needs and we are therefore accepted to complete the work. The content creation team starts discussing the project extensively, deeply analyzing and exploring opportunities to create the necessary content.
    Once the team in involved, after an assurance and assumption that an understanding develops and our writer(s) start creating content within 24 hours post payment receipt, there is no possibility of project cancellation, dispute or reversal. No fund wound be refunded at any cost in the midst, if the customer does not want to continue.
    We offer a specific number of editing and proofreading services for free, after which those services would be chargeable, at a nominal price.

    Disclaimer

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